SUPPORT 

 Support page for RUSH420 is for informational purpses only.

HOW TO ORDER

Ordering products with RUSH is easy. Here are some answers to common shopping questions:

How do I add items to my cart?

Select the product you want, choose your desired amount – this could be in grams or milliliters depending if you’re buying dried cannabis or oil – and the price will automatically appear. Then click “Add to Cart”; you’re now ready to checkout or continue shopping.

How much cannabis can I order at one time?

You can order as much as you like however the max you can legally possess when you’re out in public is 30 grams of dried flower.

Can I change my order after it’s placed?

We strive to get your order in your hands as soon as possible. That means once it’s been processed, we can’t make any changes.

Can I cancel my order?

If your order hasn’t been processed – that is, we’ve received payment and sent you a confirmation email – you may cancel your order. However, please be aware that this happens quickly so you’ll have very little time to change your mind. 

 Support page for RUSH420 is for informational purpses only.

AYMENT AND CHECKOUT

Just add products to your cart. Then, hit Checkout and you’ll be taken to the Payment page.

Types of Payment Accepted

Currently, we accept cash on delivery, Interac, Email transfers, or Visa/Mastercard. Our drivers carry a mobile card machine so you can pay with your bank or credit card right at the time of your delivery.

TRACKING AN ORDER – COMING SOON!

Follow the progress of your cannabis order with our order tracking system.

How do I find out my order is on the way?

Once your order has been processed, we’ll send you an order confirmation email so you can keep an eye on its progress. We’ll let you know as soon as it ships!

How do I track my order? – COMING SOON!

When your order ships, you’ll receive a tracking number. Just click the link to find out the status of your order.

SHIPPING AND DELIVERY

Our drivers deliver right to your doorstep.

How will my order be shipped to me?

We use in-house drivers who are trained to be knowledgeable on cannabis uses and the possible side-effects. You can ask them anything you like about your order and they will be able to help you with no problem at all.

When will my order arrive?

We are a same-day cannabis delivery service. Our goal, however, is to get every order delivered within an hour. We cover a large area from Stony Plain to Sherwood Park and from St. Albert to Leduc. If you need your order delivered for sure within the hour, we have a rush option you can choose at checkout.

RETURNS AND REFUNDS

Here’s what you need to know about returns.

I didn’t like my order. Can I get my money back?

We’re sorry, but all orders are final sale with very few exceptions, such as product recalls, or damaged or tampered items. And, of course, if we sent you the wrong product by accident, we’ll look to make that right. If you’re unhappy with the product you chose, we suggest you try something different next time you order – we have dozens of cool products for you to choose from.

The products I ordered were stale or rotten. What do I do?

We want you to receive the highest quality cannabis. If you receive a stale product, let us know immediately. Please do not consume any product that you do not feel is in the proper condition. 

what if you cant deliver my order when i want it

There will be the odd occcasion where RUSH420 is not available during normal operating hours. All we can do is apologize and assure you we will get back online as soon as possible.

misSION

Our mission is to enhance safe access, educate people about cannabis as a tool for wellness, and drive smart cannabis policies.  RUSH420 is an online marketplace and technology platform that provides legal access to cannabis through safe and convenient delivery. RUSH420 technology helps local cannabis consumers order on-demand delivery, and our online marketplace gives consumers a seamless e-commerce experience alongside information on product selection and safe consumption.

Social Impact

RUSH420 believes a successful, legal cannabis market can help address some of the biggest problems facing America and supports social and economic initiatives around key issues important to the cannabis community. From clearing criminal records to helping veterans to fighting for compassionate care to helping equity businesses thrive, we work to embody the values of increasing access, supporting patients, and addressing harm caused by the War on Drugs. 

Trust & Safety

RUSH420 educates consumers about cannabis products and sensible use while ensuring safe, dependable delivery. Prior to placing an order on RUSH420’s platform, customers are required to provide valid proof of ID, then orders are routed to one of RUSH420’s local partners. RUSH420 works exclusively with top companies and all deliveries are made by background-checked delivery who verify the customer’s ID for a second time during delivery. RUSH420 strives to be a safe and to be a safe and trustworthy platform and we have a Code of Conduct to help ensure good experiences for customers, partners, and drivers. 

Community

RUSH420 could not exist without our customers. We love you man. 

 

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